Customer Service Specialist

Customer Service Specialist

We have an opening for a Customer Service Specialist who can perform the tasks listed below or is willing to learn to do so for our family run medical distribution company. We seek a highly motivated individual who can manage all incoming and outgoing orders as well as provide outstanding customer service to our clients.

The ideal candidate will have proven experience working in a customer service position with a strong attention to detail. This candidate should also have experience with or be willing to learn ERP software including inventory management, CRM, accounting and have strong MS Office skills. In addition to being an excellent communicator (written and verbal), this person will also demonstrate strong interpersonal skills and practice solid organizational skills. Experience in a Medical Distribution company is desirable, but not required.

• Responsibilities:• Manage incoming customer requests and orders via phone, fax, email and website
  • Respond to customer service issues in a timely matter
  • Work with sales team to provide requested information
  • Track and maintain all rental equipment
  • Provide exceptional service through web chat
  • Manage inventory including placing orders as needed with vendors
  • Willingness to learn sales tax processing as well as GPO contract tracings
  • Assist CFO with bookkeeping tasks as necessary
  • Help create effective customer service procedures, policies and standards
  • Maintain accurate records and document all customer service activities and discussions
  • Provide help with government bids for the company
  • Perform inside sales as needed
  • Assist, when needed with warehouse management including shipping, receiving, physical inventory counts and managing 3rd party shipping relationships
  • Stay informed on the latest industry techniques and methods
  • Physical ability required to lift 30+ lbs., comfortable on a ladder, and stock warehouse shelving.

  Additionally, beneficial skills would include:
  
  • Manage and maintain company website including but not limited to:
  o Monitor, add content and manage site daily including processing orders received
  o Respond to and troubleshoot website issues
  o Collaborate with executive staff to ensure content is up to date and aligns with Company brand
  o Monitor competitor websites